So said some guy called Benjamin Franklin, a long time ago. This time of year tends to be one of the busiest times for travel agents (It’s their equivalent of Christmas) when the thoughts of a lot of people turn to their annual holiday in the sun or just travel in general. Booking activity peaks and generally speaking, travel agents are put to the pin of their collar in trying to handle the increased levels of inquiries. Human nature being what it is though, many forget that they are not the only ones making similar inquiries and travelers can often get irate when they don’t get that return call or email back within a reasonable time-frame. My simple advice is just — be patient and join the queue.