The beauty of Lourdes — How perceptions sometimes do us no favours.
As someone who has worked at the coalface of travel for more than 40 years, one phenomenon that I encountered on a regular basis was that of the over-expectation of clients concerning their resort, cruise or other holiday experience. On many occasions, such over-expectation was clearly the fault of the client themselves; building up an image in their mind’s eye as to what they could expect when they arrived and then being disappointed when the
