How the role of the humble travel agent has changed in recent years.
Before the arrival of the Internet, everyone used travel agents to book their travel arrangements because agents were able to access information that was not generally accessible to your average traveller. The Internet changed all that and empowered consumers by enabling them to research and find all sorts of interesting 'goodies' online. This democratisation of travel created the illusion in the minds of many consumers that they no longer needed travel agents and that they
